Refunds & Disputes
Refunds
All coaching engagements with Thrivelab Coaching are governed by an individualized Memorandum of Understanding (MOU) established with each client before services begin. Because coaching packages can begin at different times and may be affected by holidays and scheduled coaching PTO, each client's MOU outlines refund terms—including eligibility, timing, and any prorations— rather than a single fixed policy.
Clients should refer to their signed MOU for the refund terms applicable to their engagement. For questions about a specific refund, contact us by email by completing the contact form.
Disputes
Any disputes regarding services, billing, or payment are addressed according to the process outlined in each client's MOU. Before initiating a payment dispute or chargeback with your bank or card issuer, clients agree to contact Thrivelab Coaching directly using the contact form first so we can resolve any concern under the terms of the MOU.
Contact
For refunds, disputes, or other questions, please contact us using our form found here. We will respond within two business days.